What do I have to do to reserve an item or package?
Beginning January 1, 2009 all invoices will be required to put down 25% of the total balance due and a valid credit card will be stored on file. The final payment is due 2 weeks prior to your event date.

What do I have to do to reserve a date?
To reserve a specific date we require a $150.00 non-refundable deposit. Once you book your package and you have signed a contract your $150.00 will be put toward your package.

What happens if I cancel?
All payments and deposits are non-refundable. If you cancel within 6 weeks of your event date you will still be responsible for 80% of the total invoiced amount. This amount will be charged to the credit card on file.

Am I responsible for laundering linens?
No, No, No! It is NOT the customer's responsibility to launder the linens. Due to the sensitivity of fabrics on most of our linens, all linens will be laundered by The Gathering Company. Please DO NOT place soiled linens in bags, they will mildew. Therefore, costing you a replacement.

What is the cost of replacement?
The cost of a replacement is 3 times the rental rate in addition to the rental rate. If a linen is not returned, lost, torn, burned or soiled, the replacement cost of 3 times the rental rate will be charged in addition to the rental rate. The standard replacement charge for chair covers is $35.00 each. This fee will be charged to the credit card on file.

Do you have a wax-cleaning fee?
Yes, all items returned with wax will incur an additional fee of $10.00 each. (Excludes linens, see cost of replacement.)

How much is set-up and breakdown services?
Set-up and breakdown is determined by your package. Call us at 361-572-8600 to schedule an appointment.

How much is your delivery and pick-up fee?
Delivery and pick-up can vary based on the size of your item or package. Call us at 361-572-8600 for a quote.